This month includes a set of user-facing improvements, alongside ongoing work behind the scenes on larger updates that aren’t quite ready to share yet. We’re looking forward to sharing more as soon as they’re ready.

⏰ Configurable reminder preferences for patient communications

What’s new

• Organisation Admins can now configure how many reminders are sent for patient communications.

• Reminder settings apply to CatPROM5, PREMs and patient triage questionnaires.

• By default, reminders are set to +1 day, +3 days, and +7 days.

• Admins can choose any combination of these reminders, or opt to send no reminders at all.

• Preferences are saved at an organisation level and can be updated at any time.

Why we made this change

Different organisations have different approaches to patient follow-ups.
Providing configurable reminder settings gives teams more control over how and when patients are reminded, helping communications better align with local workflows and preferences.

📄 Export a referral to PDF from the referral view

What’s new

• You can now export a single referral to PDF directly from its detailed view

• The option is available regardless of referral status (Draft, Pending, Accepted, Completed, etc.).

• Exporting from the referral view generates a PDF containing only the referral being viewed.

Why we made this change

Exporting referrals is a common task, and this update makes it easier to do so directly from where you’re already working.

Adding referral-level export improves efficiency while keeping existing episode-level export options unchanged.

📝 New response option added to PREMs questionnaire

What’s new

• Added “Insurance Company” as a response option to the PREMs question “How did you hear about the hospital/clinic?”.

• This option is available in both the PREMs questionnaire and the Cat-PROM5 Post-Op Questionnaire with PREMs.

Why we made this change

This update was requested to better reflect how some patients are introduced to hospitals and clinics.

Including Insurance Company as an option helps capture more accurate and relevant responses, while keeping the rest of the question behaviour unchanged.